Responsible Gaming at r bajje

Age Restriction Policy

r bajje operates a strict 18+ only policy across all products — sports betting, live casino, slots, and all other games available on the platform. We take underage gambling extremely seriously, and our registration process is designed to confirm player age at multiple points before an account becomes fully active.

During the Know Your Customer (KYC) verification process, every player must submit a valid government-issued photo identification document — such as the Bangladesh National Identity Card (NID), passport, or driver's licence — that clearly confirms their date of birth. Accounts cannot complete their first withdrawal until this verification step is successfully completed. If at any point r bajje suspects that a player may be under 18, the account will be immediately suspended pending identity review.

We also ask all adults in Bangladesh to take responsibility within their own households. If you share devices with younger family members, please ensure that your r bajje account is always logged out when not in use, and that login credentials are never shared with or accessible to minors. Parental control software can be used as an additional layer of protection on shared devices.

• Minimum age to register and play: 18 years
• Age confirmation is required at registration and during KYC verification
• Accounts failing age verification are closed and funds returned
• Suspected underage accounts are suspended immediately for review
• Players are responsible for keeping credentials away from minors in their household

Deposit Limits

One of the most effective tools for keeping gambling within a healthy budget is the ability to set a hard cap on how much you deposit. r bajje allows every player to configure personalised deposit limits directly from their account settings at any time — no support request required.

Deposit limits can be set across three timeframes to suit your personal budgeting preferences:

• Daily deposit limit: The maximum total you can deposit across all payment methods in any single calendar day (Bangladesh Standard Time, UTC+6).
• Weekly deposit limit: The maximum total you can deposit across a rolling seven-day period.
• Monthly deposit limit: The maximum total you can deposit in any calendar month.

When you reduce an existing deposit limit, the new (lower) limit takes effect immediately. This is by design — if you decide you need to spend less, that decision should be enforceable right away. Conversely, if you increase a deposit limit, a 24-hour cooling-off period applies before the higher limit becomes active. This delay gives you time to reconsider whether the increase genuinely reflects your intentions, or whether it was an impulsive decision made during a session.

r bajje recommends setting deposit limits as one of the first things you do after registering your account, even if you begin with a generous threshold. Having a limit in place builds a healthy habit of treating gaming as a defined entertainment budget — similar to how you might set a budget for a night out or a cinema visit in Dhaka or Chittagong.

Session Time Controls

Time can pass quickly during an engaging gaming session. r bajje's session time controls help you stay aware of how long you have been playing and ensure that gaming remains a leisure activity rather than an activity that displaces other important parts of your day.

The following session management tools are available in your account settings:

• Session duration reminder: Set a notification that alerts you when you have been playing continuously for a time period you define — for example, 30 minutes, 1 hour, or 2 hours. The reminder appears as an on-screen prompt and gives you a natural pause point to decide whether to continue or take a break.
• Session time limit: A hard session cap that automatically logs you out of the platform once your chosen duration is reached. Unlike the reminder, this limit is enforced — the session ends when the time expires, regardless of any ongoing activity.
• Reality check notifications: Periodic on-screen summaries of your current session duration and net gaming outcome, displayed at intervals you define. These serve as a neutral factual reference point, helping you make conscious rather than habitual decisions about continuing play.

All session controls reset at the start of a new login session. If you log out and log back in, your session timer restarts from zero. This means session limits are most effective when combined with daily or weekly deposit limits, which provide a financial boundary that persists across multiple sessions.

Self-Exclusion Programme

If you feel that gambling is no longer something you can engage with in a controlled way, r bajje's self-exclusion programme allows you to block your own access to the platform for a defined period — or permanently. Self-exclusion is a serious tool intended for players who recognise that they need a meaningful break from gambling, not just a short timeout.

Time-out (short break): A time-out temporarily suspends your account for a short period of your choosing — 24 hours, 48 hours, 1 week, or 1 month. During a time-out, you cannot log in, deposit, or place bets. You will also be removed from all marketing communications for the duration. Time-outs are useful if you feel you need a short cooling-off period without making a long-term commitment to exclusion.

Self-exclusion (extended period): Self-exclusion blocks access to your r bajje account for a longer duration — options include 3 months, 6 months, 1 year, 2 years, or 5 years. As with a time-out, marketing communications are suspended for the full exclusion period. You will not be able to request removal of a self-exclusion before the chosen period expires.

Permanent self-exclusion: If you do not wish to ever return to gambling, you may request a permanent self-exclusion. This closes your account on a permanent basis. Permanent self-exclusion cannot be reversed. If you choose this option, r bajje will process any remaining withdrawable balance in your account to your verified payment method before closing the account.

To activate any form of self-exclusion, go to the Responsible Gaming section of your account settings, or contact our support team at [email protected]. Support agents are available 24/7 and will process your request promptly and without judgment.

Recognising Problem Gambling

Problem gambling can develop gradually and may not be obvious at first — even to the person experiencing it. Awareness is the first step toward getting things back under control. Below are some common signs that gambling may be becoming a problem rather than a source of entertainment.

If you recognise one or more of these signs in your own behaviour, it is important to act sooner rather than later. Activating a deposit limit or time-out is a good immediate step. Reaching out to the r bajje support team or a trusted person in your life is an equally important next step. You do not need to have all of these signs to benefit from taking a break — even two or three warning signs are worth taking seriously.

The following self-assessment questions may also help you reflect on your relationship with gambling:

• Have you ever tried to win back money you lost by gambling more?
• Have you ever told someone you weren't gambling when you actually were?
• Has gambling ever caused a serious argument with someone close to you?
• Have you ever gambled with money needed for household expenses?
• Do you find it difficult to stop gambling once you have started a session?
• Have you ever taken time off work or skipped commitments because of gambling?

If you answered yes to two or more of these questions, we encourage you to speak with a support professional or activate a self-exclusion period. Your wellbeing matters more than any gaming outcome.

Responsible Gaming Tools

r bajje provides a comprehensive suite of responsible gaming tools accessible directly from your account settings. No phone call, no waiting period, and no complicated process — these controls are designed to be set up in minutes.

All tools are available immediately after account verification. r bajje periodically reviews player activity patterns and may proactively reach out to players who show signs of at-risk behaviour — including unusually long sessions, rapidly increasing deposit amounts, or a high frequency of deposit-limit increases. These outreach messages are intended to be supportive, not intrusive, and you may opt out of proactive responsible gaming communications via your account settings at any time.

Support & Help Resources

If you feel that gambling is becoming a problem for you or someone you know, reaching out for help is the right move — and a courageous one. r bajje's support team is available 24 hours a day, seven days a week, and can help you activate any of the responsible gaming tools described on this page, discuss your options, or simply listen without judgment.

Beyond r bajje's own support channels, we encourage players in Bangladesh to reach out to mental health and counselling professionals who can provide structured support for gambling-related concerns. Conversations with friends, family members, or religious community leaders can also be a valuable first step for many players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and elsewhere in Bangladesh.

When contacting r bajje's support team about a responsible gaming concern, you can expect:

• A non-judgmental, confidential conversation handled by a trained support agent
• Immediate activation of any account tool you request — deposit limit, time-out, or self-exclusion
• Clear information about what each tool does and what to expect after it is activated
• Guidance on next steps if you feel you need professional support beyond what r bajje can provide
• Follow-up contact (if desired) to check in on how you are feeling after a break period

Our Commitment to Players

r bajje was built for Bangladeshi players who see online gaming as a genuine source of entertainment — and we intend to keep it that way. Our long-term success as a platform depends on our players having positive, sustainable relationships with gaming. A player who plays responsibly and enjoys themselves is far more valuable to r bajje than one who spends beyond their means and suffers for it.

We commit to the following responsible gaming standards on an ongoing basis:

• Transparent information: We will always provide clear, honest information about odds, game rules, house edge, and the statistical nature of gambling outcomes — so that players can make informed decisions.
• Accessible tools: All responsible gaming controls will remain free to use, easy to find, and immediately enforceable for every registered player on the platform.
• No pressure marketing: r bajje will not send promotional communications to players who have opted out, who are on a time-out, or who are in an active self-exclusion period. We will also avoid marketing language that encourages chasing losses or implies that gambling is a reliable source of income.
• Staff training: Our customer support team receives ongoing training in responsible gaming practices, including how to recognise signs of at-risk behaviour and how to handle sensitive player conversations with empathy and professionalism.
• Continuous improvement: r bajje reviews its responsible gaming programme regularly and seeks to improve its tools, policies, and player communications in line with best practices in the online gaming industry.

Gambling should be fun. If it ever stops feeling that way, r bajje is here to help you take control. We are proud to serve the Bangladeshi player community and take that responsibility seriously — during Eid, Pohela Boishakh, and every other day of the year.